Returns
If you are not completely satisfied with your purchase, simply return the item to us in its original unused condition within 14 days of receipt.
To start a return please contact us at info@katyjarmanjewellery.com
Returned items should be unused and unworn (if applicable) and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will also be happy to exchange the item.
The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
Exceptions / non-returnable items
We do not accept returns for bespoke items unless faulty.
We do not accept returns for bespoke items unless faulty.
Exchanges
Exchanges will be considered
Exchanges will be considered
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.